Your software systems.
Our responsibility.
We take ownership of your application portfolio and become its guarantors: maintenance, technology upgrades, security, and support — all backed by contractual SLAs and monthly reporting. We don't manage PCs, networks, or email. We manage software.
Six areas of responsibility. One contract.
The scope covers your software: management applications, portals, APIs, integrations. All the code that runs your business — not PCs, networks, or email inboxes.
Governance and reporting
Monthly report on activities, KPIs, incidents, and uptime. Quarterly steering meetings with business stakeholders. Full visibility without having to ask for it.
Application maintenance
Corrective, adaptive, and evolutionary. Bug fixes, updates, and minor enhancements included in the monthly retainer — no separate quote for every intervention.
Multi-tier application support
Tiered P1–P4 ticketing with differentiated SLAs and a dedicated channel. Scope: the software under contract, not general company IT.
Monitoring and alerting
Proactive 24/7 monitoring of availability and performance. Automatic notification to the team before the end user notices a problem.
Security and vulnerability management
Periodic vulnerability assessments, patch management, and active CVE handling. Annual audit with executive report and prioritised remediation plan.
Technology upgrades
Planned upgrades to frameworks, runtimes, databases, and cloud infrastructure. Every release tested in pre-production with guaranteed rollback.
Written commitments, not verbal promises
Every Application Management contract includes a detailed SLA matrix by priority level. Response and resolution times are measured, reported monthly, and contractually binding.
SLAs are reported in the monthly report. In the event of non-compliance, a contractual penalty mechanism is defined during onboarding.
No operational disruption during the handover
The transition is the most delicate moment. Our onboarding process is designed to eliminate risk entirely: systems remain operational, and SLAs only activate once the handover is complete.
Initial assessment
Technical audit of the portfolio: architecture, code quality, dependencies, security. Output: a "current state" document defining the scope and intervention priorities.
Structured onboarding
2–4 weeks of knowledge transfer with existing stakeholders. Acquisition of business context and known critical issues. No operational impact during the transition.
Formal handover
SLA activation, ticketing, monitoring, and alerting go live. Dedicated technical contact assigned. From this point, operational responsibility rests with TC Consulting.
Ongoing management
Day-to-day operations with monthly reporting, quarterly steering, and an updated evolutionary roadmap. Proactive escalation on every identified risk.
Onboarding commitments
Valid for every transition, regardless of the technical starting point.
We identify the real technical debt before activating contractual timelines — no surprises after signing.
Systems remain live throughout the entire transition. SLAs only activate once the handover is complete.
If it doesn't exist, we create it during onboarding. We don't ask the client for it as a prerequisite.
Building an in-house IT team makes sense when IT is your core business
- Fixed cost regardless of workload
- Vacancy and turnover risk: every change disrupts operations
- Structural skill gaps in security, cloud, AI, and emerging technologies
- No formal guarantees on response and resolution times
- Technology upgrades deferred due to lack of time and expertise
- Fixed monthly retainer, predictable and plannable costs
- Continuity guaranteed: staff turnover is our problem, not yours
- Multidisciplinary team with AI-Native expertise included
- Contractual SLAs with penalties: response times are binding
- Annual technology upgrade plan — scheduled and managed
From those who have already chosen Application Management
Your systems improve over time — they don't just survive
We had three critical applications managed by a single in-house developer. When he left, we found ourselves with no documentation, no knowledge of the systems, and at risk of operational shutdown. TC Consulting took over everything in three weeks, produced the documentation that didn't exist, and since then — two years ago — we haven't had a single critical incident left unresolved within the contractual timeframes.
The model adapts to your situation, not the other way around
From full outsourcing to augmenting your internal team: we define the scope of responsibility together, with clear boundaries and no grey areas.
Your in-house team stays operational. TC Consulting provides specialist professionals alongside them — senior developers, DevOps engineers, AI engineers, architects — for specific projects or to address structural skill gaps.
Hybrid model
The most widely chosen option: an internal contact manages business priorities, while TC Consulting handles technical operations with guaranteed SLAs.
The company contact retains control over priorities and the business relationship.
The depth, binding SLAs, and scalability of a structured team.
TC Consulting takes full ownership of the entire application portfolio. No internal technical contact required: we manage everything from day-to-day maintenance to the evolutionary roadmap, with full accountability and guaranteed SLAs.
What people ask us before signing
What exactly is meant by "application portfolio"?
Custom management software, web or mobile applications, system integrations, APIs, and user portals. This does not include PCs, networks, email, or physical servers. Every system is inventoried during the initial assessment and contractually included with its specific SLA level.
How does the onboarding phase work and how long does it take?
It takes 2–4 weeks and involves a technical audit, knowledge transfer alongside existing contacts, and a progressive handover. At the end of this phase, we produce a "current state" document that serves as the baseline for the future roadmap. Operations are never disrupted during the transition.
How is billing structured?
A fixed monthly retainer, determined by the scope, SLA level, and team composition. Significant evolutionary activities are quoted separately and approved before proceeding — ensuring zero surprise costs.
Do you also manage systems developed by third-party vendors or in-house teams?
Yes, this is our most common scenario. During the assessment, we evaluate the actual technical state of the systems, produce any missing documentation, and define a stabilisation plan before activating the SLAs. We work with any technology stack.
Can we retain part of our IT expertise in-house?
Yes. Our hybrid model provides an internal contact to manage business priorities, while TC Consulting handles the technical operations. The scope of responsibility is clearly defined in the contract to avoid any grey areas.
What happens if we want to terminate the contract?
We follow a standard notice period and a structured knowledge transfer process: documentation, code handover, and alignment sessions with your new contact. All code and documentation belong entirely to the client — ensuring absolutely no technology lock-in.
Entrust us with your systems
before the problem arises.
In a 45-minute technical call, we analyse your application portfolio, define the SLAs, and present a proposal with clear costs. No commitment required.
Let's talk about your IT portfolio →Or call us at 0461 1975740 · Response guaranteed within 24 business hours